Cancellation by the Company

The Company is not liable for failure to fulfill its contractual obligations and may cancel tours, if this omission is the result of force majeure, provided that the alleged force majeure is proven.

Force majeure is defined as any unforeseen and unavoidable situation that makes the performance of the contract absolutely impossible. More specifically, the Company is not responsible for situations and events caused by force majeure which may lead to non-execution or improper execution (including delays) of the activity, such as indicative and not be limited to any adverse weather conditions, strikes, blockades (roads, places, etc.), accidents, delays, changes or cancellations of means of transport, earthquakes, pandemics, fires, etc. as well as for culpable actions or omissions of third parties.

In the unlikely event of a cancellation caused by force majeure, the customer has the right of rebooking to the next or a later tour offered by the Company, or to refund of the total price. In the event of cancellation by the Cretan Peaks G.P. the company bears no responsibility for travel expenses such transportation costs (Flight tickets etc.) of the participant.

Cancellation by the Customer

Early cancellation of participation in the “Camp” can be made no later than 15 calendar days before the start date of the Activity. In this case, the down payment, settled up as deposit, will not be refunded, whereas the remaining amount of the total cost of participation will be fully refunded. Cancellations have to be formally asserted and always in due time in writing with an e-mail to one of the following e-mail accounts: info@cretanpeaks.com and cretanpeaks@gmail.com. Any other way of notification is considered as unacceptable.

The customer has the option of rebooking to the next or a later tour offered by the Company taking advantage of the given deposit, provided that he or she notifies the Company in due time and always upon the running availability of each upcoming tour.

If there is a period of less than 7 days until the start of the Activity, payment of the total price must be made within 24 hours of the user’s registration. If payment is not made as described above, the declaration of participation is invalid without notification of the user.In this case, the participation can be transferred, to a next or laterActivity.

Rebooking to the next Activity can only be made twice per customer.